物流政策

Order Processing & Shipping Times

  • Orders are processed within 1–5 business days (excluding weekends and public holidays).
  • Customized products and items requiring special handling (e.g., rare crystals, feng shui items) may require additional processing time.
  • After dispatch, delivery times vary by destination:
    • Standard Shipping: 2–14 business days (depending on destination and customs clearance)

Shipping Rates & Methods

  • We offer Standard Shipping and Express Delivery at checkout.
  • Shipping costs are calculated based on destination and package weight, and are displayed at checkout.
  • Free shipping may be available for certain orders or promotions — please check our website for details.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, and import fees. These charges are the buyer's responsibility and are determined by the destination country's customs regulations.
  • For certain products or promotions, we may cover customs and import duties to ensure a smoother delivery experience — this will be clearly indicated when applicable.
  • We are not responsible for delays caused by customs clearance procedures.

Lost or Stolen Packages

  • Once a package has been handed over to the shipping carrier, we are not responsible for lost or stolen items during transit.
  • If you experience any issues, please contact the carrier directly with your tracking number.

Address & Delivery Issues

  • Please ensure the shipping address provided at checkout is accurate and complete.
  • We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.
  • If a package is returned due to an incorrect address, the customer will be responsible for the cost of re-shipping.

Shipping Damage & Claims

  • If your order arrives damaged, please inspect it immediately and contact us within 24 hours of receipt with photos of the damage.
  • Return or exchange requests for damaged items must be submitted within 14 days of receipt.

Contact Us

For any shipping-related inquiries, please reach out to us:

  • Email: yangyangdeyi720@outlook.com
  • Website: yunfengshui.com